AUDD Gateway Merchant Support

Integrating with the AUDD Gateway opens up a world of opportunities for merchants aiming to expand their reach into the Australian market. To ensure a smooth transition and integration process, AUDD Digital offers comprehensive support to merchants from the initial onboarding stages through the launch and beyond. This support system is designed to facilitate a seamless integration experience and to maximise the merchant's visibility upon going live. Here’s a detailed look at how merchants are supported during the integration process with the AUDD Gateway.

After completing the onboarding process, we prioritise establishing a solid line of communication between the AUDD team and the merchant. A dedicated Slack channel is created, providing merchants with direct access to our team for any queries or support needed during the integration process and after the integration has gone live. This channel serves as a dynamic platform for real-time communication, ensuring that any technical questions, troubleshooting needs, or general enquiries are addressed promptly and efficiently.

The successful launch of the AUDD Gateway within a merchant's environment marks a significant milestone. To celebrate and promote this achievement, AUDD Digital leverages its extensive marketing channels to highlight the merchant's new capability. This promotional support includes:

• Announcement on Our Blog: We feature a dedicated post on our blog, detailing the merchant's journey to integration and the benefits it brings to their customers.
• Social Media Shoutouts: Through ongoing engagements on our social media channels, we spotlight the merchant, enhancing their visibility and reach within the digital and blockchain communities.
• EDM Communication: Our email marketing campaigns include announcements and features on our new merchant integration, reaching a wide audience of engaged subscribers.
• Sales Brochures Inclusion: Merchants are featured in our sales brochures, providing a tangible asset that showcases the partnership and integration with the AUDD Gateway.
• Website Listing on the AUDD Homepage: A listing on the AUDD Digital homepage not only enhances visibility but also affirms the merchant's position within our ecosystem of integrated partners.
• Follow-Up Case Studies: To illustrate the success and impact of the integration, we collaborate with merchants to develop detailed case studies. These narratives serve as a testament to the benefits of integrating with the AUDD Gateway, providing insights and encouragement for potential future partners.

Supporting our merchants through every step of their integration journey is a cornerstone of our commitment at AUDD. From the moment onboarding begins to long after the integration has gone live, we ensure that merchants have the tools, resources, and visibility needed to succeed. Through direct communication channels and robust marketing support, we aim to create a collaborative and supportive environment that fosters growth and expansion for merchants within the Australian market and beyond. Integrating with the AUDD Gateway is not just about accessing a new technology; it's about joining a community committed to innovation, support, and mutual success.