Holiday support and processing times
Happy holidays from the AUDD Digital team!
Auddrey
Last Update 2 tahun yang lalu
The AUDD Digital team would like to wish all of our users a safe and Merry Christmas and a Happy New Year!
While we enter the festive period, a quick reminder that some payments made via bank transfer will be delayed due to the observation of non-business days (such as weekends and public holidays) during the 1-2 business day processing period. Deposits made via PayID (Osko) should continue to clear instantly. deposits and withdrawals made via bank transfer may incur a delay.
To avoid any confusion, please see the table below of processing times:
| Day | Status |
| 22nd December 2023 | Payments processed as usual |
| 23rd December 2023 | Non-business day (Weekend) |
| 24th December 2023 | Non-business day (Weekend) |
| 25th December 2023 | Non-business day (Public holiday) |
| 26th December 2023 | Non-business day (Public holiday) |
| 27th December 2023 | Payments processed as usual |
| 28th December 2023 | Payments processed as usual |
| 29th December 2023 | Payments processed as usual |
| 30th December 2023 | Non-business day (Weekend) |
| 31st December 2023 | Non-business day (Weekend) |
| 1st January 2024 | Non-business day (Public holiday) |
| 2nd January 2024 | Payments processed as usual |
| 3rd January 2024 | Payments processed as usual |
AUDD transactions (deposits, withdrawals, purchases, and sales) will continue to be processed unaffected, as per normal.
Our support team will be available over the holiday period to assist with any emergency enquiries pertaining to your AUDD Digital account. General support enquiries will be answered on the next business day. Onboarding submissions (such as ID and business verification requests) will also be reviewed on the next business day. While we endeavour to uphold an efficient and responsive support team to assist our users, we appreciate your patience during the holiday period, where a delay in response may be experienced.
Once again, we hope you have a fantastic holiday period, and we look forward to seeing you again in 2024!